With the exception of third party apps and some Apple Watch functionality, Apple has been decidedly quiet on the issue of HIPAA. Using iMessage for internal communication between iPhones can facilitate quick conversations between staff members, but when it comes to sharing patient data does this ease of use translate into HIPAA compliance? The question of whether or not Apple’s iMessage is HIPAA compliant comes up often in the medical field, especially because it 1) meets an immediate need for easy health care communication and 2) easily integrates into so many health care office cultures. It lets you send text, picture, video, sound, and location quickly and easily to anyone else using iMessage on iPhone, iPad, Mac, or Apple Watch. It is launched when anyone asks their iPhone to send a mesage, and asks to whom the message should be sent. Template 15: “Are our healthcare professionals meeting your needs? Tell us how we can improve.IMessage is a built-in instant messaging (IM) service offered by Apple for all its devices. Template 14: “Thanks for choosing as your primary healthcare provider! Can you share what keeps you coming back by using that link?” Template 13: “How did your treatment go? Share your experience with us by filling out that internal survey.” Tell us how we did at We really appreciate it.” Capitalize on that success by texting patients for reviews. All of this leads to a stronger reputation and more revenue for your medical practice. Ongoing patient communication is what drives better health outcomes-and texting is the vehicle to make that happen. Walk us through what you have in mind, and our team will respond to your questions as soon as they are available.” 4. Template 11: “We’re here to help with all your needs at. Here is a link to all our counseling options: Let us know which one you think best suits your needs, and I’ll respond to you as soon as possible.” Template 10: “Thanks for considering for your. Template 9: “Thanks for contacting : Use this link to fill out an inquiry form, and I’ll follow up with you shortly.” Jump start new conversations for everything from “Do you take my insurance?” to “What kind of technology do you use for this procedure?” Plus you get to keep their phone number for follow-ups.īelow are examples of inbound responses to patients using SMS Chat that can be either manual or autoresponses. SMS Chat is a lead generator to convert more people and improve your marketing ROI, by giving prospective patients the power to text you directly from your homepage. Template 4: “Here is a link to your test results: Reply here, or call us with any questions if you want to review it together.”Ĭontact us to have your HIPAA Compliant account created today. Please let us know how you’re recovering or if you need anything.” Template 3: “Hi, just following up after your surgery. All I need is your insurance ID number to ensure you’re covered.” Template 2: “We’re almost done getting you set up for your first appointment. If you send it to me real quick, I can enter that information.” Template 1: “, you left off your address on the medical form we needed you to fill. Below are examples of the types of messages you can safely send with those accounts on our messaging platform. These are different from our standard accounts, and have extra layers of security and safeguards to keep you texting in compliance with the Health Insurance Portability and Accountability Act (HIPAA). To send PHI, you have to use our HIPAA Compliant Texting accounts. Share Protected Health Information (PHI) Safely with Secure Text Messaging These will not automatically pull custom info and are only meant to be placeholder examples. We do not recommend directly copying and pasting them into Text Request's Templates feature, without first editing them and their to fit your needs. Note that these text templates are intended to be examples you use to create your own. Want to text patients from your healthcare organization while remaining HIPAA compliant? We’ve got you covered with these text message templates designed for healthcare providers.
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